Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine my correct hat size?
We recommend measuring the circumference of your head using a flexible tape measure, positioned just above your ears. Each product page includes a specific size guide to help you choose between Small, Medium, Large, and XL.
What is your return policy for headwear?
We offer a 30-day return policy for all hats in their original, unworn condition with tags attached. Please ensure the hat is shipped back in its original box to prevent crushing or deformation during transit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your hat for a specific event.
How should I clean and maintain my hat?
Care instructions vary by material. Felt hats should be brushed with a soft-bristle brush, while straw hats can be wiped with a damp cloth. Never submerge your hat in water unless specified on the care label.
Do you offer international shipping?
Yes, BigHatStore ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.